FAQs

We help businesses grow by attracting the right audience, converting more leads, and improving return on ad spend. Our team builds strategies that combine performance marketing (Google Ads, Meta Ads), SEO, content, email, and website optimization. Everything we do is designed to drive measurable results.

We partner with ambitious brands that want to grow online. Most of our clients are eCommerce stores, fashion brands, service-based businesses, and business that want a partner who can manage both strategy and execution.

1% for the Planet is a global movement where businesses commit to donating one percent of their annual revenue to environmental causes. It’s a way for companies to give back and take responsibility for the impact of doing business.

We’re proud members, which means every project you do with us helps fund nonprofits that protect the planet – from restoring forests to supporting clean water initiatives.

No. All of our strategy, creative, and advertising work is managed locally by our in-house team. We believe in close collaboration, fast communication, and full accountability.

For any highly technical or specialised tasks, we may occasionally partner with trusted Australian contractors, but all client relationships, strategy, and deliverables are led by our core team.

It’s usually a very effective combination. Most of our clients already have internal marketing staff. We work alongside them to fill skill gaps, provide strategic direction, and manage campaign execution. Think of us as your external growth partner, bringing specialist expertise and a fresh perspective.

We combine creative storytelling with data-driven strategy. You don’t just get ads or reports. You get a complete approach that connects brand, messaging, and analytics. We move fast, communicate clearly, and stay focused on what actually grows your business.

It does depend on the service. You’ll often see early signs of traction from paid ads within the first month. Organic channels may take longer to build. More consistent and scalable results usually grow over three to six months as we refine campaigns, optimise your website, and scale what’s working.

No agency can ethically guarantee results because performance depends on many factors such as market conditions, offer, and competition. What we guarantee is transparency, data-backed decisions, and continuous improvement to achieve the best possible outcomes.

We focus on meaningful metrics like revenue growth, leads generated, return on ad spend (ROAS), and cost per acquisition (CPA). Every campaign is tracked and analysed so we can make clear, confident decisions.

Yes. You’ll receive either weekly or fortnightly strategy calls to review progress, learnings, and next steps. We’ll also build you a marketing dashboard so that you can check the numbers whenever you’d like.

Our retainers are tailored to your goals, ad spend, and required services. Most clients invest between $2,000 to $15,000 per month for ongoing management, with media budgets paid separately. We also offer project-based work for strategy or website builds.

We recommend an initial three-month engagement to set up, test, and optimise. After that, we move to a simple month-to-month arrangement because we believe in earning your trust through results, not long-term lock-ins.

Our retainers can cover a wide range of included services: strategy, campaign management, content creation, email automation, creative direction, conversion optimisation, data integrations and reporting.

You’ll have a dedicated team managing performance and communicating progress.

No. Your ad spend is billed directly by the platforms like Google or Meta. This gives you complete visibility and control over your budgets.

We begin all of our client partnerships with an audit of your current marketing strategy. We’ll send you a link that grants us read-only access to your key platforms, and within 2-3 weeks we’ll prepare a marketing roadmap that forms the basis of our initial engagement.

We’ll need access to your website, ad accounts, analytics tools, and any brand assets such as logos, imagery, and copy. The more insight we have into your audience and past performance, the better we can plan.

You can be as involved as you like. However, we’ve found that clients that get more involved, get more out of our service. Some clients want weekly updates, while others prefer to let us manage it and check in monthly. Either way, you’ll always have full visibility into what’s happening.

Our agency is broken down into two small teams that will work with Brett, our director, to deliver your service. The team you are assigned to is based on your industry and required services.

Yes. We specialise in Google Ads, Meta Ads, SEO, email marketing, and conversion rate optimisation. Each channel is managed as part of a unified strategy so they all work together to achieve your goals.

Yes. We design and build high-performing websites on Shopify, WordPress, and Instapage that are fast, user-friendly, and built to convert.

Yes. We create ad copy, blogs, landing page content, emails, image and video content. We also guide clients on affordable content strategies such as UGC, influencer marketing and founder-led storytelling.

Yes. We’re experienced with platforms such as HubSpot, Salesforce, Shopify, Klaviyo, and Zapier to ensure everything is connected and integrated correctly.

Always. Every plan is built from the ground up based on your goals, audience, and service/product. We never use one-size-fits-all templates.

Yes. You can view our work and read our reviews.

You’ll receive performance reports, a marketing dashboard and weekly strategy reviews. We stay in touch through email, calls, or Slack, depending on your preference.

Yes. We walk you through reports, explain insights, and show you exactly what’s driving performance so you’re confident in every decision.

Yes. We can run workshops or consulting sessions to help your internal team understand performance marketing, deep dive into analytics, or improve content creation.

After the initial term, you can cancel with 30 days notice. There are no penalties or hidden fees.

We review what’s working, identify challenges, and adjust the strategy quickly. Our process is transparent and focused on continuous improvement. We’ll let you know if results are not looking strong and be upfront with your best next steps.

Yes. You retain full ownership of all accounts, campaigns, and data. Everything we build belongs to you.