E-Commerce
Online shopping should feel seamless. We help e-commerce brands create digital journeys that attract shoppers, remove friction, and turn browsers into buyers who keep coming back.
Our e-commerce approach – with Brett
Request a free auditEcommerce has always been at the heart of what we do at Design Digital. Our service offering perfectly complements the needs of most brands and has been rigorously perfected over the years.
Our experience is diverse across a range of different niches and business sizes, from fast growing start ups to global Australian brands.
Trusted by e-commerce leaders
Seamless shopping experiences
Clunky online stores lose customers. We design and optimise e-commerce experiences that look great, load fast and guide customers smoothly from first click to final purchase.
Multi-channel growth
We know that shoppers don’t stick to one channel, that’s why we connect search, social, email and paid media to create a consistent experience that drives traffic and sales across the board.
Retention and loyalty
The first sale is just the start. We use data and insights to design content-rich automated campaigns, loyalty programs, and post-purchase experiences that keep customers coming back – and spending more.
Strategy that sells
Request your free auditE-commerce success doesn’t happen by accident. We analyse your market, map customer behaviour, and design end-to-end strategies that make every click count. From acquisition to retention, every move is intentional.
Our Philosophy
3 Pillars of E-Commerce
Sustainable e-commerce growth comes from more than one-off wins. It’s built on three interconnected pillars. First, you need to attract the right customers. Then, you keep them coming back more often. Finally, you maximise the value of every purchase.
When these three levers work together, improvements compound and your revenue scales far faster than focusing on any single area alone.
Sustainable e-commerce growth comes from more than one-off wins. It’s built on three interconnected pillars. First, you need to attract the right customers. Then, you keep them coming back more often. Finally, you maximise the value of every purchase.
When these three levers work together, improvements compound and your revenue scales far faster than focusing on any single area alone.
1. Customers
Develop a customer journey
Turn strangers into shoppers with a clear path to purchase. By tailoring your message to each stage of the funnel, you guide customers from awareness through to conversion while building trust along the way
Capitalise on the moment
The best time to win a customer is when they’re actively searching. Sharp ad copy, smart targeting, and retargeting campaigns capture high-intent buyers before your competitors do.
2. Frequency
Stay top of mind with email
Keep customers coming back with emails that are useful, timely, and relevant. Recommend products they’ll love and maintain the connection between purchases.
Social media retargeting
Remind past buyers why they chose you in the first place. With personalised retargeting, you can nudge customers back at the right moment and increase repeat orders.
Build loyalty programs
Reward your best customers with offers and perks that make them feel valued. Loyalty programs turn casual buyers into brand advocates.
3. Average Order Value
Tactics to increase cart size
Boost revenue per transaction with strategies like bundles, upsells, and free shipping thresholds. These subtle prompts encourage customers to spend more while improving their shopping experience.
= Revenue
Improve each pillar by 30% and double your revenue
When acquisition, frequency, and order value all grow together, the effect compounds. Even modest improvements across each pillar can more than double your bottom line.
We've helped grow
Want to grow with us?
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From our clients
“It is such a pleasure working with the DD team on absolutely everything!! Their work is sharp, clean, creative, strategic, and they are incredibly responsive! Always a joy catching up with them and working through new ideas. Exceptional results. Highly recommended.”
alexperryofficial
507k followers
Madeleine Howald, Marketing Manager
“It has been a pleasure working with the team at Design Digital. Their dedication to making our website and social advertising the best it can be is evident in all aspects of their work. We appreciate their attention to detail and creative approach to bringing our ideas to life online.”
nakedvice
138k followers
Sarah Hanan, Director
“Working with Design Digital over the past two years has been an absolute game-changer. They truly understand the intricacies of our brand and have consistently delivered campaigns that feel both strategic and inspired. Since partnering with them, our revenue has seen a dramatic increase—and honestly, they’re just a joy to work with. Creative, collaborative, and genuinely fun.”
cleopatrasbling
113k followers
Olivia Cummings, Director
“We’ve been with Design Digital for nearly a year, and they’ve been nothing short of exceptional. The team is proactive, creative, and genuinely invested in our success. They deliver high-quality work on time, communicate clearly, and consistently go above and beyond expectations. Design Digital feels more like an extension of our team than an external partner, we couldn’t recommend them more highly!!”
sacha_drake
41k followers
Melissa Fox, Marketing Manager
“Super friendly team, excellent to deal with and great results!!”
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21.2 followers
Nick Mahoney, Director
“Could not recommend this company more! They’ve done wonders for my brand not only in terms of sales but with the whole brand image as well. They communicate everything perfectly and check in regularly to update me on any progress. As a small business it was very important to me to find someone who shared my values and cared about my customers. The team are friendly and I feel so safe with my business on their hands.”
inacril_au
2.1k followers
Ashleen Nuade, Director
“Working with Design Digital has been a game-changer for our Gift Card Exchange. Their team brings not only exceptional creativity in design but also strategic thinking in social media marketing. They understand how to craft a compelling brand presence online.”
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Vince Sciacca, Director
Get in touch to get your free audit today.
We’ll review your current digital performance and identify quick wins and long-term opportunities.